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Zoom Resources

Introduction by Kristen

Image description: Signer is Kristen. Caucasian woman with long, dark hair brushing over both shoulders. She is wearing a dark green shirt with long sleeves. Background wall is navy blue.

Transcript:

Hi! I am Kristen Pranzl. I work here at Well Being Program or WBP for short. I want to introduce the upcoming videos explaining about different things about Zoom. Why? We have noticed that the community may be unsure about using Zoom. Therefore, we came up with an idea of creating visual videos showing step by step for 1-to-1 sessions, workshops and groups. We hope that you find these videos helpful by making it easier to access and use Zoom.

Thank you for your patience while the team learns how to use Zoom, and at same time, to work with you, the community, how to use Zoom as well! It is a lot to learn, right??

We truly appreciate your support and feedback. Thank you.

Faded to black screen with the website link – https://deafwellbeing.vch.ca/zoom

Zoom Privacy – under VCH

Image description: Signer is Ali. A caucasian woman with long, dark blond wavy hair tied half up and resting long over both shoulders. She is wearing a dark green short sleeve shirt. Background wall is white.

Transcript:

Hello, I’m Ali and I’m a counsellor at the WBP.  This vlog is to discuss and share information about Zoom.  Have you heard about Zoom? Many people have noticed that Zoom has become very popular and might wonder how it is different from FaceTime or Skype.  So I will explain a bit about that.  For the past month during the COVID 19 pandemic, Vancouver Coastal Health (VCH) has created plans and policies around how best to provide supports and services. The current VCH policy outlines that Zoom is the preferred technology to use for providing services through video appointments. This policy also applies to the WBP.  The difference between Zoom and FaceTime is related to the setting options as well as the privacy. Zoom provides the ability to do 1 on 1 appointments, presentations and groups.  There will be another vlog available to explain each of those setups that you can watch later. Also, Zoom has more features for privacy and confidentiality. WBP has a business license for Zoom meaning there is more security built in. WBP values your privacy and confidentiality so this is important.

Since the COVID 19 pandemic started about a month ago, there have been a lot of businesses and offices that have closed. Some have allowed staff to work from home, which is what WBP is doing as well. We have a schedule set for Wednesdays when there is a couple of staff at the office, however this is not necessarily to see clients and we have rules around clients entering the office.  For the rest of the week, staff are working from home and it is required that this space is private.  Staff have access to work through a computer and iPad, but again they are set up in a way that ensures privacy.  If there are family members in a staff’s home, they are not allowed into the space that staff works in, and there is no opportunity that they are able to oversee any private ASL conversation happening.  If you are curious what this set up looks like or have any questions or concerns, please talk with your WBP staff.

Webinar

Image description: Signer is Ali. Caucasian woman with long, dark blond wavy hair tied half up and resting long over both shoulders. She is wearing a dark green short sleeve shirt. Background wall is white.

Transcript:

Hi, this is Ali.  WBP often provides workshops at the office, but for now that is on hold. Instead we are providing these through Zoom called “webinars”. If you want to join a webinar, then you can contact us to register and will be provided with the link to join the presentation. When you watch a webinar, it is not the same as other meetings. You will not see everyone else on the screen. WBP has control settings to setup what the screen looks like and who is on the screen.  Depending on the presentation, you will see the WBP staff who is presenting, there may be a PowerPoint on the screen, and possibly an interpreter as well.  These settings are locked during the presentation. If you have a question during the presentation, there is a button at the bottom of the Zoom screen that says chat where you can type and it will be seen on the screen.

It then faded to screen recordings showing how to connect with Zoom. Descriptions to come.

1 to 1 sessions (Counselling & Meetings)

Image description: Signer is Ali. Caucasian woman with long, dark blond wavy hair tied half up and resting long over both shoulders. She is wearing a dark green short sleeve shirt. Background wall is white.

Transcript:

Hi, this is Ali.  If you have a 1 on 1 appointment with a WBP staff, you are not responsible to set up (“host”) the meeting.  Your WBP staff will set up the meeting through Zoom. For you two join the meeting with your staff there are 2 ways.

First, your staff can send you an email with a link to the meeting in it. When you open your email and see the link, often underlined and/or blue, you can click it and it will lead you to the Zoom website for the meeting on either your phone or computer (already downloaded).

The second option, WBP staff can text you the meeting ID number. It is usually 8 or 9 numbers long. You can open either the Zoom website or your Zoom app (phone/tablet) and enter the meeting ID in “join a meeting”. For 1 on 1 appointments, the WBP staff will set up a password and provide it to you before your appointment. Suppose your appointment is at 2pm but you are ready early at 1:45, please wait until your scheduled time to join the meeting and not text WBP staff asking to start early. They may be busy with another appointment or meeting and aren’t ready for your scheduled time yet. You have the option of signing into the meeting on Zoom but will see a blank screen until the WBP staff has joined and ready to start the appointment. If it is past your appointment time and haven’t connected with the WBP staff yet, then you can text or contact the staff.

Groups

Video is coming soon!

Tech Issues – How to Fix

Descriptions to come soon.