Job Title: Outreach Worker – Deaf/Well-being Program
Work Site: Deaf/Well-Being Program – Vancouver, BC
Status: Regular Full Time
Start Date: As soon as possible
Salary: $26.42 – $28.63 per hour
Hours: 0830-1630

Days off: Saturday, Sunday, and statutory holidays

Reference#: 168055-jzh

Come work as an Outreach Worker in Vancouver, BC!

Vancouver Coastal Health is looking for an Outreach Worker to join the Deaf/Well-Being Program in Vancouver, BC. Apply today to join our team!

As an Outreach Worker with VCH, you will:

  • Work as a member of an interdisciplinary team to provide support services to individuals and their families deaf, hard of hearing and deaf-blind people utilizing a health promotion model
  • Monitor clients by methods such as observing client’s health condition and environment.
  • Arrange, plan, escort and accompany clients on appointments, errands and other activities.
  • Create linkages to other community resources and programs.
  • Assist clients in accessing benefits and/or assistance as appropriate and as required provide planning and coordination on issues related to substance use, opioid agonist therapy, overdose prevention and harm reduction.
  • Liaise and work with community resources and healthcare providers.
  • Provide basic health-promoting information and promote development of life-skills to clients.
  • Perform a variety of general clerical duties, attend meetings and participate in client care planning and coordination.


Education & Experience

  • Diploma in Community Social Services and one (1) year related experience working with clients in a mental health setting, including experience working with deaf, hard of hearing and/or deaf-blind individuals and their families, or an equivalent combination of education, training and experience.
  • Fluent in American Sign Language (ASL).
  • Valid BC Driver’s License. Travel will require the use of a personal vehicle.

Knowledge & Abilities

  • Demonstrated ability to work with marginalized and culturally diverse populations including those with substance use issues and mental illness.
  • Demonstrated listening and information seeking skills that promotes communication and lead to a cooperative approach to problem solving within a multidisciplinary setting.
  • Demonstrated ability to establish rapport with clients and families in order to explore issues that are beyond the initial presented concerns.
  • Working knowledge and familiarity with health and social service programs and resources.
  • Working knowledge of harm reduction principles
  • Crisis prevention/intervention and conflict resolution/de-escalation skills.
  • Excellent interpersonal and organizational skills.
  • Proven ability to work independently and collaboratively in a team environment as well as capacity to work in partnership with other community agencies.
  • Ability to communicate effectively both verbally and in writing.
  • Demonstrated skill in CPR techniques and First-aid.
  • Physical ability to carry out the duties of the position.
  • Familiarity and understanding of Deaf community and ASL an asset.,

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and “going first” when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers in 2022.

Only short-listed applicants will be contacted for this posting.